Weekly Feature

2012-05-09 / Business

Customer happiness is goal at Paula’s Donuts

by ANDREA KIMBRIEL
Editor


Paula’s Donuts opened a Clarence location on Main Street several weeks ago. Ready to serve customers are Ann Conley, left; Trish Felt; Paula Huber, owner; Christine Fuller and Norene Chonak. 
Photo by Jim Smerecak Paula’s Donuts opened a Clarence location on Main Street several weeks ago. Ready to serve customers are Ann Conley, left; Trish Felt; Paula Huber, owner; Christine Fuller and Norene Chonak. Photo by Jim Smerecak Paula’s Donuts are hand-cut the old-fashioned way, baked fresh daily — and made with love, according to their packaging.

They’re also made with a generous amount of filling, according to owner Paula Huber.

“When you bite into it, you know you’re going to get some filling — you don’t need a microscope to see it,” she said.

Paula’s Donuts opened a Clarence location at 8560 Main St. about four weeks ago.

The original site at 380 Kenmore Ave. is in its 16th year. When the building went up for sale, the owner of the plaza where the new location is situated contacted Huber to let her know the space was available.

Huber said there are also plans to relocate the original shop to another site in its vicinity.

Paula’s Donuts offers flavors such as key lime, red velvet, peanut butter cup and peanut cream.

Huber said her favorite doughnut depends on her mood.

The staff will also take requests from customers as long as the ingredients are available.

The business serves various pastries, lattes, espressos and other coffee drinks and the “huge” Texas doughnut, which serves six to eight people.

Huber said people have ordered Texas doughnuts for weddings, bar mitzvahs and other events where cake is traditionally served.

“I think doughnuts are the thing,” she said.

Those interested in placing a large order can call either store to get in touch with her and set up a meeting to discuss what they need.

Huber said the staff wants to provide a comfortable atmosphere where people can stop by for coffee and a doughnut and a chat with a friend or loved one. The most rewarding aspect of the business for her is the happiness of the customers.

“The customers are really great. I think it’s because they’re getting something they like,” she said.

Paula’s Donuts is open from 4 a.m. to 7 p.m. at the Clarence location and 4 a.m. to 10 p.m. in Kenmore, and people do come in that early, she said.

She enjoys getting to know repeat customers personally.

“You get to know all the kids. You see them grow up. It’s just really nice — I love it,” she said.

Huber has been in the bakery business for a number of years. She owned a Dunkin’ Donuts location, supervised at Mr. Donut, and was a bakery manager for Tops and Jubilee. She incorporates past experience into her own business.

Huber’s two daughters help run Paula’s Donuts, and she said her husband is also a great asset. She has already hired about 26 employees for the Clarence location, including eight to 10 Clarence High School students who have impressed her with their work ethic.

“We have a lot of fun here,” she said.

Paula’s Donuts in Clarence can be reached at 580-3614.

email: akimbriel@beenews.com

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