Weekly Feature

2018-02-14 / Business

M&T gets excellence award for customer satisfaction

M&T Bank has been recognized for providing exceptional service quality to businesses. In its recently released survey results, Greenwich Associates recognized M&T Bank as a national and regional winner of 10 Excellence Awards based on customer satisfaction.

Every year, Greenwich Associates surveys approximately 30,000 businesses in markets across the U.S. to benchmark the quality of banking products and services in the marketplace. Of more than 600 banks evaluated, only 33 received awards in small business banking, while 43 received awards in the middle market category.

Since 2011, M&T Bank has earned a total of 89 Greenwich Excellence Awards, of which 71 were in small business. The company has been in the top 5 percent of banks evaluated in the small business category for the past six years.

“These awards are especially meaningful to us because they’re based on customer feedback,” said Eric Feldstein, M&T senior vice president for business banking. “Our bankers work closely with their clients day after day, providing them with the capital they need, and also sharing solutions, experience and advice to help them achieve their business goals, and this recognition confirms our customers value the level of service we provide.”

“We’re pleased that Greenwich Associates and our customers have recognized M&T as a bank committed to exceptional service,” added Mike Keegan, senior vice president and commercial banking area executive. “Our bankers work hard to understand what’s important to our clients, providing the right solutions to help them grow and manage their companies.”

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